2. Payment Systems (e-Money Issuers / Non-Bank Credit Card Issuers / Charge Card Issuers)
| No | Document List |
|---|---|
| 1 | Company Authorisation Letter (download here) Please complete this letter and upload it to the portal. |
| 2 | Confirmation of Micro and Small Enterprise (to be completed by the company secretary) (download here) Please complete this letter and upload it to the portal. |
| 3 | If your dispute is related to the mis-selling of products, please complete and submit the Mis-selling Questionnaire (download here) Please complete this form and upload it to the portal. |
| 4 | A copy of the police report (if applicable) |
| 5 | A copy of the relevant bank statement(s) (if applicable) |
| 6 | A copy of the company registration certificate (SSM) |
| 7 | A copy of authorised personnel’s identification card (IC) or passport |
| 8 | Copies of any other documents that may be relevant to your dispute |